THIS IS UNACCEPTABLE!

I have made a payment into the Groupon account 3 WEEKS AGO NOW!<br> I have not received a confirmation email and have not recevied any feedback about where my money has gone.<br> I have tried to call their customer services line but was put on hold for 45 minutes!!!<br> What kind of business is Groupon running?<br> I want my money back since they cannot help me.