Terrible service and query still not resolved

After my first attempt at trying groupons services a few years back and having failed to deliver excellent service i had to write to hello peter about it . I am quiet despondent that i have to write another one... I wanted to make a payment for a purchase and it was not updated that they are currently experiencing issues with taking card payments on line...I tried on almost 20 attempts to do an EFT and having failed to get a voucher code not for a gift but for myself ...I finally was able to get a code but my pc restarted and lost the code when the pc restarted. i tried and tried and it just said that i exceeded the amount of attempts ...so i clicked on help and after 3 days i had no electronic response from groupon. i therefore called the contact centre and was told twice by to different agents that they will call me back in 5 mins but failed to do so...after speaking to Bronwyn (male) who told me that i needed to create a new email account and see if i am able to log onto that with the new email. ITS RIDCULIOUS I STILL HAVE NOT HAD MY QUERY RESOLVED I TRIED ALL OF THE ABOVE.. no one seems to care about their jobs and i will be going to the press about this.