Terrible service

I placed my order on 17Dec. It is now 29 Jan and still no indication it has been dispatched. I have phoned customer care, which takes forever to get through, they told me the delivery company was closed. I've sent countless emails, to which I've been told, if I'm lucky enough to get a response, the supplier is not available. I've asked many times for the suppliers details which haven't been supp****. I could have made this thing myself in this time! What is going on?! Oh and stop asking me to rate your service! Your service is **********!