terrible customer service after receiving payment

Tickets bought in March and trying to get hold of the supplier since then. Contacted Groupon several times about this problem and only when I contacted Hellopeter I received a e-mail from them in appropriate time. Now after more than 2 months of struggling to get hold of ididafrica and only after hellopeter this company is suddenly revived and under new management. I asked for my money back and apparently they have made my request as urgent. So urgent that I have not heard from Groupon again. Never again with ididafrica and never again with Groupon and I will discourage anyone that wants to do business with them and I will do anything to get my money back