Telefunken 3G Router

I am at my wits end. Despite many calls and emails, I am no nearer getting a satisfactory response to my dilemma. I bought a Telefunken 3G Router for my wife. However, on receipt and with the assistance of colleagues and friends, we could not get it to work. . I logged a 'return item' request and the collection request was denied. <br> <br> I am now sitting with an item that cost nearly R400 and which does not work. To be honest I really would like the item (for my wife) but obviously only if it works. I am not sure if theyhad any other returns on the same item. If there is somebody who could assist in getting the item to work then I would gladly keep it. I even sent an email to Telefunken but as service delivery goes, had no response whatsoever. <br> <br> My main gripe is Groupon completely disrespects their customers by not responding, many empty promises etc. They forget that they CANNOT survive with their customers and given the number of complains v compliments on this site alone, they are doomed to fail. I will probably lose R400 but I still have my integrity