TAMPER SEAL BROKEN ON SAMSUNG TABLET (2 PURCHASED)

I ordered for 2 Samsung tablets on the 8 April 2015. This was delivered on the 21 April. I thought WOW, good service! On the 22/4 I opened the 1st box, seals on either side were intact prior to opening. Box 2 had its seal broken. Upon calling Groupon they advised I send photos and it will be replaced. Email with photos were sent immediately. I got no response except an automated email saying they received the email! Upon calling them, the customer services department apologises for not attending to the query timeously. I noted and gave them an opportunity to attend to it. Still nothing was done. After a number of attempts I decided to go via a manager hoping it would be resolved by now. <br> I received a few emails from customer relations, written poorly. The lady apologises, explains the process and that she will keep me informed. Again they asked for photos as requested by their Partner. And then, to add insult to injury...they keep sending me these emails wanting me to rate their service! Does anybody look at these? <br> A month has passed and nothing has been done. The manager keeps promising to call me once he's followed up with the logistics department. Do not support Groupon!