Super Bad Customer service

I fall to understand how Groupon can make their customer wait for more than 30 minutes on the line before they can actually assist.<br> <br> They should consider how irritating to listen to a voice telling you that they are experiencing a volume for the whole 30 minute.<br> <br> Today is the second time I called them and stayed on the line for that long! <br> <br> Then when you get through, you have to deal with a consultant who is going to keep you on the line for another 30 minutes because their system is slow! <br> <br> The consultants have the audacity to give use wrong information about the products that they are offering. I made a payment for a product which I cant receive because they claim to have received the payment late. Which is wrong because I was misled.<br> <br> I have been on their backs since the 3rd day I made a payment until today. They have never contacted me to by any means.<br> <br> I really wish they could do something about this or else they will loose valuable customers.....