****** credits - ****** bank transfer funds

I bought a groupon for a Brazilian blow dry - I had R303 in credits and did an electronic transfer at Nedbank for the balance on the 26 August the same day I bought the voucher - there was some confusion as the teller said the account was for envoy services and I had put groupon though the account details never included a business name - when I went onto the site on Monday it showed that it was still processing the order!!! I emailed groupon the automated reply said they would get back to me within two days - that hasn't happened. Further more the order that said processing has disappeared - the credits have not been recreditted and the bank transfer has not been refunded either. <br> Why was I not contacted.? Why are my credits missing ? why was I not informed that there might be a problem ? why did the Nedbank account not say groupon ? Why did I not receive a groupon? Why did processing take more than a few days when I did a direct transfer ?