Still Waiting for my refunds

I purchased two spa vouchers off of Groupon on the 27th of November 2015.<br> After purchasing these Balawa spa vouchers from Groupon, I contacted Balawa spa to make a booking. The lady at Balawa Spa had informed me that they could only help me in March 2016-these vouchers that I had purchased expire in March 2016. I have no idea why Balawa Spa would still have these vouchers up on Groupon if they are fully booked up until the expiry date of there spa vouchers on Groupon. Ridiculous!<br> <br> I contacted Groupon at the end of November 27th for a refund. They didn't get back to me so I contacted them a week later again as it takes 3-5 working days for the refund to be processed. After sending through all the details and a copy of the proof of payments for both the purchases, they refunded me for one of the vouchers on the 3rd of December 2015. After that I have been contacting them twice a week for my second refund. It is now the 14th of December and I am STILL waiting for my second refund. .<br> <br> The fact that I have to contact Groupon twice a week to ASK what Is happening with my refund is unacceptable. Every time I contact them they have no clue as to why I haven't been refunded yet.