Still Waiting for my Refund

I contacted Groupon 2 weeks ago for my refund after purchasing goods online and only when I queried about the goods delivery, I was then informed that my order did not go through. I then sent through the proof of payment and my Banking details as requested for refund and each time when I phone all I hear is that the query has been escalated to the refunds department and till date I haven't received any money in my account and worst is that no communication email was received to say that refund has been made as I was promised by Jerane. <br> <br> How is business conducted if employees are telling a lie to the customers. It is my first and last order with GroupOn as I do not have the patience to be **** to. All I request is my refund and the email stating that my refund has been done.