Still absolutely no feedback

I placed an order with Groupon on Friday, 27 November 2015. I paid for the item immediately and then the wait began. Nearly a week after placing the order, I received a mail asking me to confirm my delivery address as it was 'unclear'. I followed the instructions and sent an email to the support email address. I then received an email from Kristina asking what my query was about? Um- there was no query! I was doing what was asked of me only to be met with absolute confusion! <br> <br> I responded accordingly but have still not heard anything back and my paid purchase is lost somewhere it JNB?? Your service is shocking and your staff are unorganised. What is going on???? <br> This isn't the first time I have had mediocre service from this establishment but I will ensure that it is the last as I will not be making use of any of their offers and will ensure none of my friends and family do either.