RW
Rene W
1 reviews | Active since Jun 2012
12 Feb 2015, 14:03
Spa Afrique
I bought a voucher for Spa Afrique from Groupon, and went there on Tuesday 10 February. The conditions at the spa were absolutely filthy. (I also posted the complaint on Hellopeter.com regarding Spa Afrique itself). I took photos and sent them to Groupon via their Facebook page. My concern was that they do not vet or check their suppliers and sell such sub-standard products / services to unsuspecting customers. Groupon responded swiftly to the complaint, and offered me a R50 voucher. That is not the issue though. My issue is this: how can I trust anything now that I buy from Groupon, if this is the standard of their offering? Despite my enquiry, they have not responded on how they check their suppliers, to prevent such situations from occurring. It is clear to me that they do not check. I will never buy from Groupon again
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Groupon's replyOfficial
12 Feb 2015, 15:54Hello Rene Van Wyk,
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind Regards
GrouponSA
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind Regards
GrouponSA
Best regards,
Groupon's reply12 Feb 2015, 15:54
Official
Hello Rene Van Wyk,
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind Regards
GrouponSA
I am sincerely sorry this deal turned out to be such a bad experience for you. Thanks for letting us know.
I can confirm that all of your comments have been anonymously passed on to all relevant departments. Customer feedback is an integral part of our business and I would like to thank you for taking the time to get in touch. Groupon strive to ensure that our customers receive nothing but positive experiences and I am sincerely sorry that in this instance the experience did not reach the high standards we expect.
Groupon are always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again.
Kind Regards
GrouponSA
Best regards,