SHOCKING SERVICE

I purchased a groupon voucher for BK BOOKS online, i made payment from my ABSA account to Groupon's ABSA account which would have reflected in their account right away. it said online that my order was being processed for 5 days, when i looked on the 8th day my order/payment/voucher was not even appearing. I then phoned the call centre to be told that there has been ongoing problems and that a lot of people were being refunded. I have been on a backwards and forwards mission with Groupon regarding my refund and leep getting asked the same things and being stalled, It is now a whole month and have had no joy of my refund. I have requested a manager to phone me and still waiting, as I am over speaking to so many consultants that tell me different things like \we received your proof of payment and will get you your refund immediately\" then \" wait ten working days for your refund\" now to be asked for my proof of payment AGAIN and my bank details AGAIN. "