Shocking Service

I purchased a GPS Watch for my child for Christmas, however i can not get this to work, as all manuals and technical advise I have received, indicates that the watch should have a bar code. When calling the Call Centre I was advised that this is not the case and they will email me the manual to set the watch up. 24 hours later and I am still waiting for the manual, I have however received a survey to rate their service.<br> <br> I ordered the watch in December, since order I have emailed the support group twice, to which I have still not had any response / feedback. <br> <br> I am entirely unhappy with both the product and the service received from Groupon. I now have a device which is completely useless to me, and Groupon are smiling all the way