Returned goods still waiting for refund 10 days

I purchased a Flat iron- Corioliss c3 on groupon in March 2014 online.<br> <br> In March of 2015 i emailed to find out if a have a warranty and how it works, i never got any feedback that was helpful.<br> In June i mailed again to follow up on this query , still no feedback that was relevant.<br> <br> In September 2015- My flat iron malfunctioned and stopped working all together. I mailed in got no feedback- decided to call in the 11Th September spoke to Luthando telepathically- who called me back twice and confirmed my Item would be collected and returned then refunded back the full amount.<br> <br> Since the 11th I have emailed in serveral times called in 7 times, and i am still waiting on my refund. everytime i call there is a issue with the follow up that some one has not done it yet, I am now so fedup as not once has any agent kept one promise ,made about service delivery, I will follow up on this mam, i will get back to you by the end of today, No agent has taken the time to sort this issue out. so I took matters further into my own hands,<br> <br> I am utterly disgusted at the customer service you provided once i had a issue, and very dissapointed that non of the staff follow up on a ticket, to resolve it.<br>