Refusal to refund despite 3 week late delivery

I have been dealing with this complaint for three weeks now, since 24th Dec!!! Groupon ignores your requests!<br> <br> Despite me telling you over and over to cancel the order, you still had it delivered today, 3 weeks late, and I can't seem to \Return Item"on your website!<br> <br> Collect your product and refund me!!!<br> Groupon code: ***YY9<br> <br> <br> \""I placed an order on Groupon for a Mini Sewing Machine on 18 December. The advert claims"