TS
Tasneem S

1 reviews | Active since Jul 2009

15 Jun 2015, 15:35

Refunds paid to Groupon Account instead of Bank

Bought a groupon voucher in April for a massage. It was valid until end May. Found out I was pregnant beginning of May. Mid-may contacted dealer to make a booking, informed them I was pregnant and was told they cannot honour the voucher. I tried to sell the voucher, but no one was interested. Asked Groupon for a refund instead. Contacted them numerous times for the refund, was assured it would be paid out. Called again today, only to be told it was refunded the 2nd June to my GROUPON ACCOUNT, and not my bank account. Some **** about groupon only pays out cash refunds within 7 days of voucher purchase! Since WHEN? I have had other refunds with Groupon WAY after the 7 days, and it was refunded to the banking details supp**** in the cancellation request. Now I am FORCED to buy something through ****ty Groupon again, in order to use up the money before closing my account for GOOD! Will NEVER buy through them again, they SUCK! There are way too many other options available, DaddysDeals, WikiDeals, VuvuPlaza etc. Groupon has lost a customer!!!

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Replies (1)
Groupon
Groupon's reply15 Jun 2015, 15:50
Official
Hello TazHelloP,

We apologise for the inconvenience caused.

Please see email response.

Kind regards
GrouponSA