Refunds - Lack of Feedback

i bought a holiday deal via the groupon website on the 14th of september. i initially had difficulty making an eft from my bank and so i attempted making the payment at the bank directly on the 15th of september which was unsuccessful as the tellers(more than one) could not transfer into the account specified by Groupon. eventually the bank manager attempted to transfer the payment from the banks internal account system which proved successful. in the interim the deal 'expired' according to the call centre agent from groupon(although it still appeared on the website).<br> now the fun begins with the refund, i send my bank statement showing the payment going of my account and then receive no response for days...upon telephonic enquiry they tell me that my bank statement is not valid as proof of payment, so all that time nobody could get back to me. i then get a letter from the bank manager proving the payment being transferred to groupon account and email it to them many times and still no feedback....<br> **after reading the complaints on hellopeter the lack of professionalism of Groupon is evident, it is a company which simply does not value its clients or customer service**