Refunds

Hi<br> <br> I must say service at Groupon is completely gone to the dogs. Everytime i purchase an item or need a refund there are endless problems. I recently purchased a cutley set and when it arrived it was damaged and i informed them for it to be collected and i wanted a refund. Well this is now going on since 23 June over a month and people can never give you answers. I have just spoken to Lushane who says that although i received an email stating the refund was done on the 21 July it was actually never done and she is to blame for that. No that is incompetance and as far as i am concerned such people dont need to be employed. I would like to request that my refund be done asap and i am not prepared to wait another 7 days for your incompetance. Management does not even exist in this company.