REFUND NOT RECIEVED

Good day <br> <br> on the 03/02/2016 I mistakenly ordered 2 sports cameras on the website and immediately <br> I called the call centre on *** to cancel the one order before it was processed, I spoke to Carmen who advised that the order has been cancelled and it would take up to 5 working days for me to receive the refund.<br> <br> On the 09/02/2016 I called the same number to follow up and spoke to Tasneem who advised that the order was processed and Carmen only put through a request for a refund and not the cancellation, I advised her that I need to escalate the matter further and she took down my details and advised me that her superior will give me a call.<br> <br> To date I have not heard anything from groupon and nor have I received my refund from groupon. I need groupon to tell me when I will received my money and how will they compensate me for this whole time while I wasn't able to fulfil my other expenses because they decided to inconvenience me and sit with my money for more than the turnaround time they gave me.<br> <br>