Refund, no feedback and no voucher

A supplier did not deliver on his groupon deal so I requested a refund from Groupon.<br> <br> I started to record all dates and times that I contacted Groupon and so far I have called 11 times, some times holding for over 30 minutes. The call centre agents that I spoke to were useless. They kept on saying that they would escalate to the partner system and call me back with feedback and they never called back.<br> <br> I eventually asked to speak to a manager and she was pretty useless too. She said that because the expiry date was reached on 31 Jan that they would only be able to give me credit. I said NO as I started this process on the 22nd Jan, LONG before the expiry date. <br> <br> Two weeks after that the money was refunded, the manager (Marisha) also said that she would put an extra credit on my account but true to form, this has not been done. I expected nothing less. She said that she would call me back on Monday 15th at 3pm to make sure I am happy, she did not call. The credit she wanted to give me wouldn't have even covered the cost of all the calls I had to make.<br> <br> This is the worst service that I have ever had from a company. Absolutely PATHETIC!