Refund is a no show

Bought three vouchers to be used, two for the village in Cape Town and one for the warthog pub in town. But wanted to cancel both as they were unable to accommodate me on the day requested by me on the online booking site. <br> The two voucher was refunded into my credit card (the village buffet) and the warthog pub was being investigated...for the refund. Received an email the 31st saying that refund will take up to 5 working days to refund...and today (8 working days later)...still no refund, got no response from the customer care..always too busy. And emailing is pointless, still waiting for a representative to call me regarding an email I sent last month.