Refund

I ordered an item on groupon last week. I decided to cancel the order literally the following day (Thursday) and I was advised that my refund will reflect on my account the same day. On Monday, the goods were delivered to me, although I had cancelled this order. My refund has not been processed even today. It is very disappointing that you guys are failing to leave up to your standards. So who will bear the transport costs of that order?<br> <br> If I do not get my money back I will lodge a dispute at the bank because your service levels are not up to scratch. If you call groupon's call centre, you get dropped more than 5 times by their automated machines. I have been on the queue and as soon as I am number 8 on the queue, the machine drops. It costs me money to follow up on my own money.