PROFESSIONAL SERVICE ON REFUND

In August 2015 I purchased a second hand tablet through Groupon. <br> <br> It was however soon discovered that it became defective in December 2015 as the tablet didn't boot up properly.<br> <br> With only one call to the Groupon call center in late January 2016, they advised me they will send a courier at their own costs to come and collect the tablet from me in order to decide if a refund is possible to my account.<br> <br> The call center agent was very professional and sympathetic. The call centre called me back soon after to confirm the collection date and, perfectly as per arrangement, the courier arrived and collected the defective tablet. <br> <br> I received confirmation in February 2016 that the full refund of my originally purchase price will occur.<br> <br> Now that's what I call great service. Not just the fact that the refund occurred, also the professional interaction, the collection logistics and the whole awesome process Groupon en-devours as part of their support strategy.<br> <br> Thanks Groupon, on top of all your GREAT AND AMAZING OFFERS, you keep on having me as a loyal customer and I'm gladly advertising you to friends and family!!! Word of mouth is such a powerful marketing tool!<br> <br> God Bless!<br> <br> Bennie <br> <br>