SI
Stephan I
1 reviews | Active since May 2015
16 May 2015, 09:42
Processing my refund?
Hi there. So I asked for a refund on Thursday and I was told that it was processed back to the card I used and will reflect within 5-7 working days. The thing I don't understand is that it looks like Groupon uses FNB as well so surely this should reflect almost immediately. Could you check if it has actually been really processed? My order was R2,499 for an LG G2 mini. On my account it says \Failed"and \""We had trouble processing your credit card. Edit your billing details and we'll try again.\"" so obviously something has been done."""
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Groupon's replyOfficial
18 May 2015, 08:32Hello StephanCasey,
We apologise for the inconvenience caused.
Please be advised that the refund has been processed on 14.05.2015.
Even though it is bank to bank, we work on a global banking system.
As stipulated in the confirmation email, the funds will reflect within 5-7 working days.
Kind regards
GrouponSA
We apologise for the inconvenience caused.
Please be advised that the refund has been processed on 14.05.2015.
Even though it is bank to bank, we work on a global banking system.
As stipulated in the confirmation email, the funds will reflect within 5-7 working days.
Kind regards
GrouponSA
Best regards,
Groupon's reply18 May 2015, 08:32
Official
Hello StephanCasey,
We apologise for the inconvenience caused.
Please be advised that the refund has been processed on 14.05.2015.
Even though it is bank to bank, we work on a global banking system.
As stipulated in the confirmation email, the funds will reflect within 5-7 working days.
Kind regards
GrouponSA
We apologise for the inconvenience caused.
Please be advised that the refund has been processed on 14.05.2015.
Even though it is bank to bank, we work on a global banking system.
As stipulated in the confirmation email, the funds will reflect within 5-7 working days.
Kind regards
GrouponSA
Best regards,