Poor Customer Servoce

I am an avid Groupon Supporter and recently purchased a SPA voucher.<br> Groupon falsely advertised the deal but the supplier was honest and advised of the error and said they had instructed Groupon to give a cash refund. When I contacted Groupon, Dorothy Rathebe's initial response to me was that they could not give me cash but rather groupon vouchers and only agreed to the cash refund when the merchant intervened. The next battle was getting my credit refund. I did initially advise the issues with my credit card which both Dorothy and Lushane October chose to ignore. After much begging and several emails as well as assistance from the Merchant, Groupon investigated and picked up the error. But not before Dorothy said, it was not her responsibility to resolve. I find this level of service shocking especially given the power of social media today let this be a lesson to future users, the deals are great when they work but be very careful when it does not work! Your will have to fight to be heard. Thank you to Ganeefa who took the tome to assist me in resolving. It was much appreciated.