Poor customer service

<p>I ordered a pink headset but received a red one. I email Groupon at 10:25 am today (Ticket #***5). Three hours later and no response. I call them at my own cost and be told that they will get back to me. I get an email asking me to process a return for the product. Not even an apology for their mistake. I ordered the right item and Groupon sends me the wrong colour yet I must now process their return. I did not ask for a refund. I asked for the product which I selected. Customer service is poor.</p>