Poor Customer Service

hi<br> i am disgusted with the lack of customer service from Groupon.<br> <br> after purchasing a product from their website i realised that my bank account was debited twice with only one voucher being received.<br> <br> 12 Aug - Purchased Product realized account debited twice. <br> 12 Aug - logged a call with their customer service. #***7<br> 13 Aug - I sent Proof of Double Debit.<br> 13 Received an Email that the consultant will contact me in 2 days. [ Still waiting...]<br> 13 Received an email asking me to rate Service #***4<br> 17 Aug i called them again after no response from them since i logged the call on the 12th the consultant i spoke to also told me that he is forwarding the matter onto their payments department. <br> 17 Aug i received an email saying a consultant will contact me within 3 to 5 working day.<br> 22 Aug: received a mail stating that they have no solution to my problem as yet.<br> 24 Aug I called them again consultant tells me she will check with their payments dept and get back to me.<br> i insisted i'm going to hold on...she tells me that the payments dept will reverse payment with in 3-5 work days.<br> <br> All the above coms was initiated by me which is appalling.<br> <br> Craig.<br>