Poor after service

Upon receiving on the15th of January 2016 the gazebo i ordered from groupon it was not the same quality that i saw. I then lodged a complaint on the exact same day for the gazebo to be collected. Almost two and a half weeks later with two phone calls to their customer service line and being told that my complaint will be escalated the item has still not been collected. They made a promise to collect it by the 21/22 January 2016 which did not materialize. I am really disappointed in the quality of service from groupon and would not suggest them to any of my friends or family. Groupon can collect their item in their own time but i would like my money to be refunded to me immediately as i have been more than patient with them.