Payment not received

I have purchased a deal from groupon for a weekend away for an amount of R1610.00, which i paid from eft on the 7&8 August respectively from Absa bank to the bank account they gave to me...I did not receive a confirmation for the deal i bought and when i enquired about it an agent by the name of Ridwa told me that they were experiencing problems so they will refund my money.They asked me for proofs and i sent those proofs several times and upto this date I jave not received my money and they are not responding to my mails anymore..Can anyone in finances pay my money because I ran out of patience already