Pathetic Service is an understatement

<p>On the 17/5/2016 I bought 2 Groupon Spa vouchers, via Group from Macnifisance Beauty Spa and the same day I emailed Macnifisance Beauty Spa to confirm a date. All this was in aid of my mother upcoming 61st birthday, which was on the 5/06 and wanted the appointment for the 4th of June. I got a reply from Macnifisance Beauty Spa the same asking if I want the booking for a week day and my reply was, "Week day will not work. If possible, the 4th of June is perfect, as it is a birthday gift." To my dismay, I got no reply from Macnifisance Beauty Spa for weeks on end. My mother's birthday came and still no reply. With that i decide to cancel seeing that the businesses Groupon does business with is of no help and that the service they render is utterly pathetic. Voucher was cancelled and obviously I want my money back. But no Groupon tells me that they cannot reimburse me my R1098.00, and the reason for this is, the 7days is long pass.</p> <p> </p> <p>Now my things is this, is it my fault that the company Groupon decided to deal with does not know how to render GOOD CUSTOMER SERVICE? Something that is so easy and simple to do. I know this, as I work in Customer Service and I make sure I go out of my way to render good service, as it is my JOB to do so. </p> <p> </p> <p>I am not happy with the response I got from Groupon regards MY MONEY and want nothing from them. I am not going to ever deal or buy anything from their site ever again, I am simply not interested no more. All I ask is that they refund me the R1098.00 back into my credit card or i will take this further. Consumers do have right, that’s why we've got the Consumer PROTECTION ACT in this country.</p> <p> </p>