Pathetic Service

I am beyond frustrated, I purchased a Refurbished Android Tablet on the 26/08/2015. The purchase went off my bank account immediately. Today when I`m phoning to enquire why I haven't received any notification of my delivery, I`m told the order is not processed. How does this happen? When you purchase something from this company you have to wait until haven knows when. I told the consultant to give me an indication at least because I`m leaving the City in a few days and would appreciate if I can get some indication. What kind of suppliers does this company work with, there is no sense of urgency and consultants will say\unfortunately"there's nothing we can do and they are not able to see the status of my order. I purchased an item from TAKE A LOT this morning"