Pathetic customer service - of no help

15 October placed an order for something that needed to be delivered. They say to allow 14 working days (so including weekends that is 20 days!!). I wait that time and when those many days elapsed and still no parcel I phone to query. They couldn't find the tracking details and had to escalate to another department that takes another 3 days to investigate. No feedback. I have to follow up again and again they don't know what is happening and have to escalate to that team. Again no feedback. I sent numerous emails and made numerous calls and nobody was interested to resolve this. They just keep saying we will look into it and then nothing more. I even asked to speak to a manager and apparently there was no management on the floor but they will call me and never did. After sending a long upset email, on the 20th Nov Gurshwin Gabriel says it has been shipped and will be delivered within 5 working days. Today is 1 December and still nothing. I worked in Logistics and this is not how you deal with upset customers who have been waiting almost 2 months for a delivery, especially when you can't even tell them where the parcel is and why it has not been delivered. Most pathetic service!!!