Pathetic Customer Service
<p>I’m very disappointed by the disgraceful service I received from Groupon. They announced that the will no longer be trading in South Africa recently and that people can request a refund to the existing voucher. I emailed their customer service on the 07th Nov and had no reply from them. I then decided to call them on the 11th Nov and requested my funds to be refunded. I spoke to a consultant called Nasroeddien who advised me that the refund will take 3 – 5 business to reflect in my account and processed the refund the same day. I had switched banks and requested the funds to be paid into my new account which I explicitly provided to him. I waited 3 – 5 business days and after not receiving the money decided to call them since I haven’t heard anything. I spoke to a very arrogant lady who advised that it actually takes 7 – 10 business days for the refund to be processed. I then waited 7 – 10 business days and still hadn’t received any refund nor any type of communication from Groupon. I called again and spoke to another lady who advised me she would log a request to the refunds dept to find out why the refund hasn’t been paid in my account and that she would email me the reponse. Now 3 weeks later I haven’t received any communication from them, I spend over R150 airtimes having to call to follow up everytime, Spoke to the very first consultant “Nasroeddien”. He now advises me that I have to go back to my old bank to get a letter stating the bank account has been closed before they will log a request for the refund. This is truly the worst customer service I have ever received, and I’ve had some poor service from a certain ISP/ Cell provider in the past. I regret ever doing business with Groupon and In a way I’m glad they not trading in SA anymore and wouldn’t recommend anybody doing business with them if this is how they handle their customer’s. It took them 3 weeks to advise of a process that should've been disclosed to me the very first I called in, this would've avoided all this effort. I'm being treated like a ******** to get my own money back that I paid instantly. Well you can keep the money I no longer want it. Whoever gets it can buy them a nice christmas present with it.</p>