Pathetic

I ordered a bed frame from groupon. It was the wrong size and I tried to get hold of them to exchange it as I badly wants this bed. Getting in touch via tellephone, is impossible. For 3 days, i paid nearly R250 on airtime. As I was walking in tygervalley mall I saw a consultant and raised my problem. The next day I received a form to submitt and then a waybill for the goods to be collected. 3 weeks later and the goods have not yet been collected. I sent emails daily, as I have done so through calling as well in the past, without ANY response. If this goods is not collected within the next week I will take it to the address provided on the waybill and will not leave without my money. This is not the first time that I ordered from them and was always satisfied but since I have a complaint, my money means nothing???? R5000 is money I worked for!!!