Pathetic

After I placed an order AND paid for a cellphone, I was told by a Carl at the call centre to mail documentation they needed, which I did. I e-mailed the documentation WITH my cellphone number to a Mymoena Classen, who asked for the documentation and ask her to confirm receipt. IT WAS THE WRONG E-MAIL ADDRESS, NOBODY PHONED ME AND MY ORDER WAS CANCELLED. PATHETIC SERVICE TO SAY THE LEAST.