OVERPAYMENT AND NON-DELIVERY OF GOODS

Good Day<br> <br> I had placed an order on even date for the pre-release of Grey. I have paid the amount that the book was on sale for which was the sum of R180-00.It was a cash deposit. Upon contacting your customer care to furnish my proof of payment, I was met with pathetic service by Yusuf Ali. He explained to me that the book cannot be sent to me as I had paid R180-00 and not R143-00. My account was in credit for R37-00. He advised me that because I had deposited R37-00 extra my order had to be cancelled and I would have to re-order. Why would I have to do this fails me as obviously all orders are for a limiited time only.He further advised that the amount would be credited after 3-5 days. A cash deposit surely does not take that long! I requested the book early this morning and did the deposit instantly so why can not this be attended to. I do not care about the extra money paid into your account, I just want my order.Further Yusuf Ali referred me to \A Team Leader"under the pretence of a manager"