Ordered Groupon but not yet delivered

I purchased the Geneva watch on 08/04, delivery was supposed to be within 14 working days. I received no tracking number or any further confirmation after the order confirmation was received that same day. After the period of delivery expired I called Groupon on the 29/04. After holding on for 40 mins before my call was answered the rep told me that he will get back to me. No call was received but I was sent a tracking number. I tracked my parcel and it's showed that it was fetched from JHB that afternoon. On the morning of the 30/04 I tracked the parcel again, only to see that it was in DURBAN!!! I'm in Joburg!!! I called the courier company and was told to contact Groupon. So I called Groupon again the same day only to be told that the issue will be escalated to management and I will receive a call. Today is the 4th of May and I still have not received any feedback. How much longer do I have to wait for someone to make delivery??? Or do I have to request a refund and then wait forever for that to be processed.<br> This is pathetic service. And this is NOT the first time that this has happened to me!!!<br>