One Month Later and No delivery of paid goods!

I bought 2 shoe racks from Groupon on 27 December 2015. Both paid for. Advert stated it will be delivered within first 2 weeks of January 2016. I waited till 3rd week to enquire where it is. I get a reply from consultant stating they sorry about this and will get back to me within 48-72 hrs with a solution. I'm still waiting on a reply from this person for the solution. This was on 21 January. I sent 2 emails to this lady angelique and still no response from her. I eventually phoned groupon and lodged another complaint. I was told they will either refund me or deliver the goods. I told them I can't understand why they can't deliver my goods when it's still being advertised on their website. Clearly the supplier has stock if it's being advertised so I'm just totally appalled by the pathetic service I've received from Groupon! Totally annoyed that no one in authority even bothered to contact me telephonically to apologise or to sort this order out immediately. Worst service ever. I'VE PAID OVER R320 AND STILL SITTING WITH NO GOODS and NO SOLUTION AND IT'S BEEN 2 WEEKS SINCE I LODGED MY COMPLAINT. VERY BAD AND PATHETIC GROUPON!