Not resolving a complaint for 3 months.

I ordered headphones on the 20/11/2015, received confirmation of the order, but they where never delivered.<br> I complained, and received a complained ticket ***8, by now, 3 months later, its still unresolved.<br> <br> Thanks for your order Willem,<br> When your order ships, you will receive a notification email containing tracking information if any is available.<br> Please check your spam/junk mail folder in case the email gets filtered out of your inbox.<br> Thank you for shopping with us,<br> The Groupon Team<br> <br> Order summary:<br> Your order placed on 20.11.2015<br> DBLD Jumbo Headphones for R159 Including Delivery (33% Off)<br> DBLD Jumbo Headphones: Red<br> Price R 159.00<br> Delivery for this product will occur in 10 working days. <br> <br>