NOT IMPRESSESED

I purchased (paid) an item on the 26th of November. I called Groupon last week and I was advised that the goods will be delivered on Friday (18 Dec), 14 business days have since passed and my item still hasn't been delivered yet.<br> <br> When I call the call center, the call gets cut due to high call volumes - where is my parcel Groupon???<br> <br> I also have an item which I want collected as the item was purchased under false pretenses - I hope that I'm not going to struggle for a refund as I'm struggling for delivery.<br> <br>