Non Delivery, No feedback

I ordered something from Groupon on the 18 October 2015, then on the 8th November I emailed to find out where the order was, I just got an automated response and STILL had no response to date. <br> <br> Dispute calls and more emails nothing, Nothing has arrived either.<br> <br> Someone please let me know what has happened or arrange for me to get my money back!<br> <br> Shipped via Courier IT<br> Tracking Number: ***<br> SEC EDA9345D62.