Non Delivery after 14 working days

During the black Friday sale I found myself caught in the hype as with everyone at my office and I bought a cookware set on Groupon for a R1099.00 .The delivery date for my package was to be in 14 working days but today almost 21 working days later I still have not received my package. On Calling Groupon I am told that the package was delivered to my place which did not happen. I complained to Groupon and was given the number of a courier service responsible for the delivery. when I called them BEX Couriers I was told by a lady by the name of Nonto Buthelezi that they were also not responsible for the delivery but had it done by an agent, so all they could do was follow up on my behalf and get back to me which they did not do. I am absolutely disgusted by the treatment meeted out to me by Groupon and BEX, where as I am a paying customer. I would like to warn everyone out there about the too good to believe deals on Groupon. Please be careful when dealing with these guys as they unprofessional and a have a sorry excuse for a customer services department.