RT
Refilwe T
1 reviews | Active since May 2015
21 May 2015, 15:25
NO RESPONSETO A CANCELLATION FOR 6DAYS
On Friday May 15, 2015, 02h37pm I sent an email requesting cancellation of a voucher that I bought from GROUPON, on May 14, 2015. Reason for my cancellation was that when i tried making a booking for the voucher, the manager at Micasa Luxury Suites informed me that there was no agreement with GROUPON on the price paid for the Voucher. <br> I have since sent 2mails to [Email Removed] and 6days later I have not had ANY communication from them. FIrstly this is false advertising from GROUPON, I have been mislead into making a purchase, and now no one is getting back to me about my refund.<br> This is totally unacceptable, and if nothing is done about this I will cancel my membership with immediate effect.
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Replies (1)Groupon's replyOfficial
21 May 2015, 15:55Hello REFILWEWIZZ,
We truly apologise for the delay in resolving your query.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
We truly apologise for the delay in resolving your query.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
Groupon's reply21 May 2015, 15:55
Official
Hello REFILWEWIZZ,
We truly apologise for the delay in resolving your query.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
We truly apologise for the delay in resolving your query.
I have now cancelled your Groupon and refunded the amount back to your method of payment. Please allow up to 5-7 working days for the payment to clear back to your account.
Kind regards
GrouponSA
