No response from Client Services

0n 13 January 2016, I wanted to buy an item from Groupon. It was grayed out. I wrote to their client services. An automated response with the number Ticket #***6. Further was directed to their call center if it was urgent. I did and got a recording that was the same \press 1 for client services\" the call did not route to the agent but continued to repeat itself. I then, utilizing the reference ticket number, emailed Groupon stating the difficulty experienced and request their urgent response. To date no response 30.01.2016"