No Refund within Cool-Off Period

Hi - I booked and paid for a Groupon Deal at Ambiente Spa. What I didn't realise at the time of purchase on 3 Nov was that the Spa was not in Kenilworth as I previously thought. I emailed Groupon about 15mins after I made payment online on 3 Nov to explain the mistake I'd made and to request a refund. A few days later, I hadn't heard back so I sent another request. I sent a third request last week and have still not had any response. This kind of service really makes you not want to ever buy a Groupon deal ever again. I can understand how one request got overlooked but not all 3. Absolutely unacceptable.