NO REFUND!!!

I HAVE ORDERED A SMART WATCH ON THE 30TH OF NOVEMBER 2015 AND PAID FOR IT THE SAME DAY, AFTER NUMEROUS CALLS TO THE CALL CENTER, THEY HAD TOLD ME THAT MY ORDER WAS NOT PROCESSED AS I PAID A RAND EXTRA, I WAS THEN TOLD I WOULD GET REFUNDED, I HAD SENT REQUIRED DOCUMENTS FOR MY REFUND, AFTER SEVERAL CALLS THEY TELL ME THAT THERE IS A COMPLICATION WITH MY PAYMENT, ITS BEEN 3 WEEKS AND NO SUCCESS.. I AM VERY DISAPPOINTED AND FRUSTRATED WITH THE SERVICE.. I WILL NEVER BUY ONLINE AGAIN!!! THEY COULD START BY GETTING COMPETENT STAFF!!!