No feedback - Stole R7000

Ordered 2 laptops (R7000) on 16th Sept 2014, they were delivered 14th Oct 2014, returned them to Groupon sealed (the delivery took more than 2weeks as stipulated). Couriers collected 20 Oct 2014, notified Groupon of waybill on 21 Oct 2014. Since then I have not heard from Groupon besides the random copy and pasted emails. 26th Jan 2015 I call Groupon to ask what the hell is taking so long, Rudolph confirms the laptops are at their warehouse and a refund will be issued within 7-10 days. It is now a month and a half since then and I am still waiting for feedback. I get the odd 'please be patient' email, but I am really fed up now. I have even had to send them three months bank statements to show the money has not been refunded.<br> <br> Groupon has basically ****** me until I receive my refund, and I think it is high time they are dealt with.