NO FEEDBACK ON PURCHASED VOUCHER!

We bought a groupon voucher on the 01/02/2016, for a holiday accomodation in ****et. we received the voucher confirming our purchase. Part of the tearms and conditions is that you make your accommodation reservation within 7 days of purchasing the voucher, which we then did, on the same day we bought the voucher. The problem now is that we keep receiving a message saying our accommodation reservation has not been delivered to the recipient, and that it will be attempted for deliver y again at a later stage. We then got worried and started to contact the Groupon call centre, where the line rings for close to 30 minutes or atleast until you give up with no one answering. There was also a hotel number in ****et, that we also attempted calling and it keeps saying the nu,ber does not exist. ***<br> We are now left strung as we have no clue as to what is happening, or if this was some sca,. We did eventually get through to groupon and we spoke to a tanya, who gave us the ***, but til today we have had no feedback. No one at Groupon has attempted to make contact ior clarify this mess. If this is some kind of ****, we would like Groupon to pay our money back