SP
Simone P

1 reviews | Active since May 2015

15 May 2015, 09:33

NO FEEDBACK /// NO RESPONSE // NO CASH REFUND.

I purchased, Ushaka Tickets, on 2 of my email address, and did not receive any voucher for the one email.<br> I then informed Groupon no voucher was received for the one email, and they assure it will come thru, no voucher, so I requested for it to be cancelled. Instead Groupon cancelled the incorrect voucher on the other email (which I did not request), <br> I went to ushaka to realize that I have no vouchers, therefore groupon is sitting with my voucher money,<br> I have lodged a complaint dated 4/5/2015 and another 6/5/2014 and again 14/5/2015<br> and NO FEEDBACK<br> I felt embarrassed at Ushaka, as the incorrect voucher was cancelled, and the other voucher I haven't received. - and I had no voucher therefore I had to pay full price. which I was so annoyed.<br> till today NO ONE HAS CONTACTED ME, and Groupon has my money.<br> <br> I requested a cash refund, as it was in the correct time frame to get the money<br> I DO NOT WANT CREDITS<br> <br> AS I BELIEVE THIS WAS NOT MY FAULT, AS I EXPLAINED MY SITUATION about 6 times<br> WITH PROOF OF PAYMENTS AND REFERENCE<br> <br> THIS IS PATHETIC. <br> <br> Thanks:<br> CUSTOMER COMPLAINT - VERY EMBARRASSED AND HUMILIATED. <br> GRPZARU8N2V4 AND GRPZARSK5TRO

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Replies (1)
Groupon
Groupon's reply15 May 2015, 09:55
Official
Hello S***,

We apologise for the delay in getting your query resolved.

Please see email response.

Kind regards
GrouponSA